IWI Associates is the vehicle through which Steve and Alison Frosdick and their associates undertake management research, consultancy and training work for clients. Assignments are delivered through a network of freelance consultants and experts who are bought in to the company as required.
Professional Indemnity (£1,000,000), Public Liability (£5,000,000) and Employer’s Liability (£10,000,000)
IWI Associates believes that quality is about delighting the customer with timely and cost-effective delivery of products and services which the client is pleased to sign off as fit for purpose. Whilst we acknowledge their place, we do not believe that quality is entirely about process compliance. Accordingly, we have not sought accreditation under any of the process compliance-based quality assurance systems.
IWI therefore seeks to maintain and deliver a consistently high standard of work through account management based on strong personal relationships and through appropriately tailored project management and assurance.
Any issues or concerns which may arise during an assignment should be channelled through a single individual nominated as the client for the assignment. Such matters will be discussed through personal contact between the nominated individual and the IWI account manager on an individual case-by-case basis.
There is no set process for the resolution of such matters – IWI’s aim in every case will be for the client to be completely satisfied with the outcome.
IWI Associates works to the generic Health and Safety policy recommended for small business by the Health and Safety Executive, namely that it is IWI policy:
To provide adequate control of the health and safety risks arising from our work activities;
To consult with our staff on matters affecting their health and safety;
To provide and maintain safe plant and equipment;
To ensure safe handling and use of substances;
To provide information, instruction and supervision for staff;
To ensure all staff are competent to do their tasks, and to give them adequate training;
To prevent accidents and cases of work-related ill health;
To maintain safe and healthy working conditions; and
To review and revise this policy as necessary at regular intervals.
IWI Associates undertakes to comply with all and any client Health and Safety requirements when undertaking any assignments.
IWI Associates recognises its responsibility to minimise the environmental impact of its activities. However, IWI also recognises that an international consultancy business will inevitably have a relatively high carbon footprint. This has to be offset against the wider benefits to global society which IWI’s expertise can bring.
As far as is reasonably practicable, then, it is therefore IWI policy:
To minimise the use of energy; for example by turning off ICT equipment when it is not in use, by turning down the thermostat on heating controls, and by using natural ventilation instead of air conditioning;
To use resources sparingly; for example by not replacing equipment just for the sake of it but to wait until it is no longer fit for purpose;
To recycle paper, plastic, glass and electrical products using the local authority facilities provided;
To minimise waste and dispose of it using the local authority facilities provided; and
To use public transport rather than private car whenever this is practicable.
IWI operates an ‘open book’ policy with its clients and associates. This means that IWI’s costs, fees, margins and profits are transparent throughout the supply chain.
IWI does not believe it is good value for the client or fair to the associate to take a margin of more than 20% on any per diem rate. Accordingly, IWI can usually supply associates at or below the market rate and pay them at or above the market rate.
As a Christian-owned company, IWI gives thanks to God for His gracious provision. A fundamental reason IWI is in business is to help provide for:
The needs of individuals in poverty;
The persecuted church;
Specific individual ministries; and
The work of the local church.
IWI offers equal opportunities to all staff and contractors, irrespective of their gender, race, ethnic origin, disability, age, nationality, national origin, sexuality, religion, marital status or social class. IWI opposes all forms of unlawful and unfair discrimination.
All staff and contractors will be treated fairly and equally. Selection for employment, assignments, promotion, training or any other benefit will be on the basis of aptitude and ability only.
All staff and contractors are entitled to a working environment which promotes dignity and respect. No form of intimidation, bullying or harassment will be tolerated. Breaches of this policy will be regarded as misconduct and could lead to disciplinary proceedings, including termination of contract.